Customer Service Toll Free: 800-834-1158

Shipping & Returns – Whole Vape Inc.

Shipping & Returns

Shipping 

Where do you ship to?

We ship to 48 States in the U.S, excluding Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. 

All orders are shipped from Los Angeles, CA 90065

Pricing & Estimated Transit Times

The transit times is based on the service you choose. Our main carrier is Fedex currently. Please contact us if you have special instruction about the carrier or service.

*We do not guarantee transit times. Shipping fees are nonrefundable. The transit times listed above are estimates. Actual transit times may vary. These estimates do not include the time needed to process, package and drop off your order. Orders are shipped in the order that they are received. 

***When selecting an expedited shipping method, you are paying for shorter transit time, NOT shorter processing time.***

 

When will my order be shipped?

Orders are normally processed and shipped within 1 business days after receive the payment. Excluding weekend and US holidays. You will receive a email once it has been shipped. 

 

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address which you use for registration. This information can also be viewed when logged into your account in the "account login" page or by clicking here.

You can track your package at Fedex.com. Find your local post office here.

If your package didn't arrive by the time it estimated, please contact Fedex with your tracking number first. If the issue can not be solved, contact us. We will try our best help you. However, we have no control once the package has been shipped out. We do not hold any responsibility for the delay when in transit.

 

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Please note: 

By choosing USPS First Class Mail, the buyer will not get any protection or coverage that against package damage or lost in transit.

Orders of $400 or more will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice.

Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package). 

 

Returns

Wrong Item Claims
Wrong item claims must be reported to us within 3 days from the day you received the items. (date base on the tracking record) 
Please contact our customer service team by email at cs@wholevapeinc.com with a description of the problem along with your order number. Your order number can be found in the title of your confirmation email. 
Refund or replacement will ONLY be issued after the wrong item is shipped back to us.

 

Factory Defect Claims
All Products (unless specifically stated otherwise), carry an implied, industry-standard 30 days warranty against defects due to manufacturing or failure. 
Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. 
The 30 days warranty begins on the day the product is delivered and not on the day it was put to use. 
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.
Please contact our customer service team by email, cs@wholevapeinc.com with your business name, your account name. 
If you are reporting it for your customer, please provide us your sales and shipping record so we know the defective is happen within warranty. Additional photo or video proof may require.

 

Returns
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase.  

 

Additional non-returnable items:
Replacement coil heads

 

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@wholevapeinc.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cs@wholevapeinc.com and send your item to: 3559 Verdugo Rd Los Angeles  US 90065.
  

 

Shipping
To return your product, you should mail your product to: 3559 Verdugo Rd Los Angeles  US 90065

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (Unless it is a wrong item claim)

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.